Shipping & Delivery Policy

DL Home Appliances | Malta

At DL Home Appliances, we aim to make your shopping experience simple, convenient, and reliable. We offer delivery services across Malta and Gozo, ensuring your new home appliances arrive safely and efficiently.

1. Delivery Areas

We provide delivery services throughout Malta and Gozo.

Delivery availability, charges, and estimated delivery times may vary depending on your location, product size, and accessibility.

2. Delivery Times

We aim to process and deliver orders as quickly as possible.

• Standard Delivery: Delivery times are confirmed according to product availability and location.
• 48-Hour Delivery & Installation: Available on selected air conditioning units, subject to stock availability, scheduling, and installation requirements.
• Special Orders: Products requiring special arrangements may have longer delivery times.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control.

3. Delivery Charges

Delivery fees, where applicable, are calculated based on the product, delivery location, and any additional services required.

Any applicable delivery charges will be communicated before your order is confirmed.

4. Installation Services

DL Home Appliances offers professional installation services for selected products.

Installation services must be arranged in advance and may be subject to additional charges.

Our team will provide information regarding installation requirements and availability when confirming your order.

5. Order Processing

Once your order has been placed, our team will review it and contact you if necessary to confirm delivery arrangements.

Orders are processed during normal business operating hours, excluding public holidays.

6. Delivery Access

Customers are responsible for ensuring that the delivery location is accessible.

Please inform us in advance of any potential delivery restrictions, including narrow staircases, limited parking, restricted access, or the absence of a lift.

Additional charges may apply where special handling or delivery arrangements are required.

7. Damaged or Incorrect Products

We take great care to ensure that all products are delivered in excellent condition.

If your order arrives damaged or incorrect, please contact our customer support team as soon as possible.

We recommend inspecting your products upon delivery and reporting any visible damage promptly.

8. Delayed Deliveries

While we make every effort to meet estimated delivery times, occasional delays may occur due to stock availability, weather conditions, transport issues, or other unforeseen circumstances.

Should a delay occur, we will do our best to keep you informed and arrange delivery at the earliest possible opportunity.

9. Contact Us

For questions regarding shipping, delivery, or installation, please contact our team.

DL Home Appliances
Forefront Business Centre, Marsa, Malta
Website: https://store.dlgroupmalta.com/

Our team will be happy to assist you with your order and delivery arrangements.